The personality config tells the AI who you are and how it should present itself. This shapes both the owner copilot (more context = better answers) and the customer chat (consistent brand voice).
Configuring your personality
In the Vlozi dashboard → AI Brain → Settings → Personality.
| Field | Purpose | Example |
|---|---|---|
| Business name | Used in customer chat greetings and sign-offs | Mumbai Bakery |
| Business type | Helps the AI understand your domain | food & bakery |
| Location | Localises responses (timezone, currency, language context) | Mumbai, India |
| Target audience | Who the AI is speaking to in customer chat | home bakers, foodies, gift buyers |
| Tone | Personality register for responses | friendly |
| Custom instructions | Additional rules the AI always follows | See below |
Tone options
| Tone | Description |
|---|---|
professional |
Formal, precise, business-appropriate (default) |
friendly |
Warm, approachable, conversational |
casual |
Relaxed, informal, like a colleague |
expert |
Authoritative, technical, detailed |
creative |
Imaginative, expressive, energetic |
Custom instructions
Custom instructions (up to 2,000 characters) are injected into every response. Use them to enforce rules the AI should always follow:
Always respond in English even if the customer writes in Hindi.
Never discuss competitor products.
If a customer asks about delivery, always direct them to the /shipping page.
Prices are listed in INR. Do not convert to other currencies.Via the API
Get current personality:
GET /brain/personalityUpdate personality:
PUT /brain/personality
Content-Type: application/json
{
"businessName": "Mumbai Bakery",
"businessType": "food & bakery",
"location": "Mumbai, India",
"targetAudience": "home bakers, foodies, gift buyers",
"tone": "friendly",
"customInstructions": "Always respond in English. Never discuss competitor products."
}All fields are optional — update only what you want to change.
How personality is used
Owner copilot: The business context (name, type, location) is included in the system prompt so the AI understands your domain. If you're a bakery, "show me my top posts" interprets "posts" as recipe/product posts, not tech articles.
Customer chat: The full personality config becomes the customer chat system prompt. The AI greets customers as a representative of your business, applies your tone, and follows your custom instructions.
Tips
- Be specific in custom instructions — "always direct delivery questions to /shipping" works better than "handle delivery questions appropriately"
- Update it as your business evolves — if you expand to a new city or launch a new product line, update the personality so the AI reflects current state
- Test customer chat after updating — send a few test messages to verify the tone and custom rules are working as expected