The AI Brain is Vlozi's cross-product intelligence layer. It gives you an AI copilot that understands your entire business — your blog, your content calendar, your forms, your newsletter — and can act on your behalf through natural conversation.
What you can do with it
Owner copilot (you talking to the AI):
- Ask questions about your business data: "What are my top posts this month?"
- Take actions through conversation: "Schedule a tweet about the new product for Friday at 9 AM"
- Get content drafted: "Write a blog post about our launch and save it as a draft"
- Understand cross-product patterns: "Which newsletter campaigns had the best open rates from blog-triggered sends?"
Customer copilot (your customers talking to AI):
- Embed a support chat on your website or app
- The AI answers based on your knowledge base — FAQs, product docs, policies
- Automatically reflects your brand tone and business details
Proactive insights:
- The brain monitors your data in the background and surfaces opportunities and anomalies
- Example: "Your Monday posts get 40% higher engagement — your Wednesday slot is empty this week"
- Example: "Blog traffic dropped 23% in the last 7 days — three posts that usually perform well haven't been shared on social yet"
Key concepts
Conversations
Every interaction with the copilot happens inside a conversation. Conversations have a persistent history — you can return to a conversation later and it remembers what was discussed. You can have multiple conversations open at once.
Memory
The AI Brain builds up knowledge about your business over time. It extracts facts (your business is a Mumbai-based bakery), preferences (you prefer short-form Twitter content), episodes (you ran a summer sale campaign in June), and patterns (your audience engages most on weekday mornings). This memory improves responses over time.
Memory is per-tenant and never shared across accounts.
Knowledge base
Your knowledge base is a collection of documents you upload — FAQs, product docs, pricing, policies, how-tos. The brain chunks and embeds these documents so it can retrieve relevant sections when answering questions, both from the owner copilot and the customer chat.
Personality
You can configure the AI's personality — your business name, type, location, target audience, tone, and custom instructions. This shapes how the AI presents itself and how it responds in customer-facing chat.
Agents and tools
The owner copilot is backed by a multi-agent system:
- A router classifies your intent (content? analytics? blog? general?)
- A specialist agent handles the domain-specific part of your request
- Tools execute actual actions (create a post, publish a draft, look up metrics)
You never interact with agents directly — they operate transparently behind the chat interface.
Platforms and models
The AI Brain uses the best available model for each task:
| Task | Model tier | Provider |
|---|---|---|
| Intent routing | Haiku-class (fast) | Anthropic Claude → Gemini → OpenAI |
| Chat responses | Sonnet-class (balanced) | Anthropic Claude → Gemini → OpenAI |
| Complex reasoning | Opus-class (capable) | Anthropic Claude → Gemini |
| Knowledge embeddings | text-embedding-3-small | OpenAI → Gemini |
The provider is automatically selected based on which API keys are configured in your workspace. Fallback providers are used if the primary is unavailable.
What the AI Brain does not do
- It does not access the public internet during responses (no web search)
- It does not contact external services other than Vlozi's own service bindings
- It does not store your conversation content with external AI providers beyond what's needed for the single API call
- It does not cross-tenant — your data is never visible to other Vlozi accounts